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The 2022 Customer Satisfaction Improvement Training Exchange Meeting

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This activity is divided into three parts:


Part one: Vocational Skills Competition


In the form of a written test, the engineering installation and after-sales service personnel participated in the comprehensive evaluation, focusing on the issues that the on-site installation and commissioning personnel need to fully grasp, and the links that users are prone to the omission in maintenance. Each unit arranges 2 engineering and technical personnel to participate in the test. . After intense assessment and strict review, all the final assessments were up to standard, and training certificates were awarded on the spot; Guangdong Changrui, Kool air International and Guangdong Jiachang performed well and won the top three respectively.



Part two: application on-site explanation


All the staff went to the workshop and came to the front line, and the general manager Yu Yonggang demonstrated the whole process. Since the beginning of the year, Ruitaifeng has launched two series of new products PMSM 5 blades HVLS fan and the PMSM grace series, which further improved the entire product line of ventilation and cooling. At the same time, the R&D team adhered to high standards, repeatedly optimized product structure, and upgraded product functions, which required front-line personnel to supplement new products. knowledge. In addition, for various application scenarios and different building structures, Mr. Yu also gave detailed explanations in terms of product matching, scheme design, etc., which helped the students to consolidate their knowledge.



Part three:difficult diagnosis and answering questions

Aiming at the main misunderstandings in the assessment process of the vocational skills competition, combined with the frequent problems in previous cases, a quick review was carried out, the analysis and diagnosis were explained in simple terms, and the essence of the problem was restored, and effective solutions were provided. Regarding the various doubts and misunderstandings of the front-line personnel, as well as the problems that the market and users pay more attention to, Mr. Yu also gave a patient and detailed explanation.

During the event, no matter what, all communication channels supported the event, and their enthusiasm for this publicity was successfully supported!